Coffee Care
How should I store my coffee beans?
Keep beans sealed in an airtight container in a cool, dry place away from light, heat, and moisture. For the freshest cup, grind only what you need just before brewing.
Do you have a freshness guarantee?
Yes. We roast in small batches and pack each order for freshness. If your coffee arrives damaged or does not meet our quality standard, contact us within 14 days and we’ll make it right.
How should I grind my coffee?
Use a grind size matched to your brew method: coarse for French press, medium for drip, and fine for espresso. Grind immediately before brewing for the best aroma and flavor.
Can you grind the beans for me?
Whole bean coffee stays fresh longest. If a ground option is available, choose the grind that matches your brewer before adding the product to cart.
Shipping & Returns
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Sourcing & Values
Sustainable sourcing
We are committed to high-quality coffee beans sourced in ethical and eco-friendly ways. Every batch can be traced across the planting, picking, and roasting supply chain. We work to make each purchase beneficial to growers and the natural environment.
Ethical labor
The Moon supports coffee growers with fair purchasing practices and long-term relationships. We believe every cup should contribute to safer working conditions and a more equitable coffee trade.
Transparent values
Our sourcing, roasting, and sales decisions follow the same values: traceability, fairness, and respect for the people behind every bean.